Return Policy
Thank you for choosing Jackets by Michelle! Because our products are custom-made and personalized, we have specific guidelines regarding returns and exchanges. Please review this policy carefully before placing your order.
By completing checkout, you agree to the terms outlined below.
CUSTOM & PERSONALIZED ITEMS
All jackets and customized products are made specifically for each customer. This includes personalized names, sizes, colors, patches, and design details.
Because of this, all custom and personalized items are final sale and cannot be returned, refunded, or exchanged once production has begun.
Please review all order details carefully before submitting your purchase, including spelling, sizing, and customization requests.
ORDER ACCURACY
Customers are responsible for ensuring all information provided at checkout is correct. This includes:
โ Name spelling and personalization details
โ Jacket size selection
โ Color and design choices
โ Shipping and contact information
Jackets by Michelle is not responsible for errors submitted by the customer.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or if there is an error made on our part, please contact us within 5 days of receiving your item.
We will review the issue and, if applicable, offer a replacement, repair, or appropriate resolution.
Items showing normal wear, minor variations in design, or differences due to handmade customization are not considered defects.
PARTY & EVENT ITEMS
All items created for parties or events are also considered custom and are nonrefundable and nonreturnable.
This includes jackets, patches, letters, and any materials prepared specifically for your event.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
โ Custom jackets
โ Personalized patches or lettering
โ Party/event materials
โ Sale or promotional items (if applicable)
SHIPPING ISSUES
Jackets by Michelle is not responsible for delays, lost packages, or damage caused by shipping carriers. Once an order has been shipped, responsibility transfers to the carrier.
If your package is lost or delayed, we will assist you in filing a claim with the shipping provider when possible.
REFUNDS
Because all items are made to order, refunds are not offered for custom products.
Refunds may only be issued in rare cases where Jackets by Michelle determines a full resolution cannot be provided through replacement or repair.
CONTACT US
If you have any questions or concerns about your order, please contact us through the information provided on our website or order confirmation. We are happy to help and want you to love your purchase.
Made with love โ Jackets by Michelle
