Bride Jean Jacket

Return Policy

Thank you for choosing Jackets by Michelle! Because our products are custom-made and personalized, we have specific guidelines regarding returns and exchanges. Please review this policy carefully before placing your order.

By completing checkout, you agree to the terms outlined below.

CUSTOM & PERSONALIZED ITEMS

All jackets and customized products are made specifically for each customer. This includes personalized names, sizes, colors, patches, and design details.

Because of this, all custom and personalized items are final sale and cannot be returned, refunded, or exchanged once production has begun.

Please review all order details carefully before submitting your purchase, including spelling, sizing, and customization requests.

ORDER ACCURACY

Customers are responsible for ensuring all information provided at checkout is correct. This includes:

● Name spelling and personalization details

● Jacket size selection

● Color and design choices

● Shipping and contact information

Jackets by Michelle is not responsible for errors submitted by the customer.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or if there is an error made on our part, please contact us within 5 days of receiving your item.

We will review the issue and, if applicable, offer a replacement, repair, or appropriate resolution.

Items showing normal wear, minor variations in design, or differences due to handmade customization are not considered defects.

PARTY & EVENT ITEMS

All items created for parties or events are also considered custom and are nonrefundable and nonreturnable.

This includes jackets, patches, letters, and any materials prepared specifically for your event.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

● Custom jackets

● Personalized patches or lettering

● Party/event materials

● Sale or promotional items (if applicable)

SHIPPING ISSUES

Jackets by Michelle is not responsible for delays, lost packages, or damage caused by shipping carriers. Once an order has been shipped, responsibility transfers to the carrier.

If your package is lost or delayed, we will assist you in filing a claim with the shipping provider when possible.

REFUNDS

Because all items are made to order, refunds are not offered for custom products.

Refunds may only be issued in rare cases where Jackets by Michelle determines a full resolution cannot be provided through replacement or repair.

CONTACT US

If you have any questions or concerns about your order, please contact us through the information provided on our website or order confirmation. We are happy to help and want you to love your purchase.

Made with love — Jackets by Michelle

At jackets by Michelle, each jacket is customized with care. Please review our shipping policy before placing your order.

Processing Time

Because our jackets are personalized and made to order, please allow time for your jacket to be created and completed. Estimated turnaround times could range between 2-4 weeks depending on supply.

Shipping

Shipping is available for an additional shipping fee. Shipping costs may vary depending on the size of the order and destination.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of ordering. Please double-check your address before your order ships.

Tracking

When available, tracking information will be provided once your package has been shipped.

Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside of jackets by Michelle’s control. We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside our control.

Lost, Stolen, or Misdelivered Packages

Jackets by Michelle is not responsible for packages that are marked delivered by the shipping carrier but are lost, stolen, or delivered to an incorrect address provided by the customer. Please contact the shipping carrier directly if you experience a delivery issue.

Damaged Orders

If your jacket arrives damaged due to shipping, please contact jackets by Michelle within 48 hours of delivery and provide photos of the packaging and damaged item so we can help determine the best next step.

Thank you for supporting jackets by Michelle! Every jacket is customized especially for you, and we appreciate your patience while we make sure your order is just right.